Girl Scouts – Diamonds of Arkansas, Oklahoma and Texas
  • Fort Smith, AR, USA
  • 39,860
  • Salary
  • Full Time

Job Description

Placement Specialist


SUPERVISOR: Placement Manager

DEPARTMENT: Membership

FLSA STATUS: Non-Exempt

LAST UPDATED: 07/15/2021


POSITION SUMMARY

The Placement Specialist will infuse and model the Girl Scout Law into his/her everyday work to fulfill the mission of building girls of courage, confidence and character who make the world a better place. The Placement Specialist is responsible for providing excellent customer service to the general public as well as potential new member leads, resulting in increased girl/adult membership. The Placement Specialist also supports newly recruited volunteers in the application process; develops and plans membership extension in all markets; identifies and improves lead conversion techniques. This position will also assist in case management, data entry support for all incoming registrations, document processing and record management. The Placement Specialist will be a part of a team that will provide consistent, best-in-class support, direction, and effective communication to potential and current members, volunteers, families and girls by excelling in inside sales and customer service proficiencies.


MAJOR ACCOUNTABILITIES

Inside Sales Proficiencies:

  • Ability to convert new leads into members within the department set conversion window while addressing and anticipating customer needs during the lead conversion process.
  • Develop new and innovative ways to improve the lead conversion process, both efficiency and effectiveness.
  • Work with new volunteer leads to guide them through the application and background check process.
  • Process all leads effectively and responsibility, following department set best practices for pipeline flow.
  • Provide information and interpretation of council and GSUSA policies and program to reinforce the role of Girl Scouting
  • Work closely with department director to develop and administer membership team operating plan and budget to achieve the council's objectives.
  • Ensure Girl Scouting is open to all girls and adults by delivering the Girl Scout message of pluralism and diversity to members of the council and the community.
  • Work collaboratively with all Council departments to ensure council program and initiatives are successfully marketed to girl and adult membership.

Customer Service Proficiencies:

  • Maintain high level of customer service performance for inquires via phone, email, or in person, providing customer service support to all members, both external and internal.
  • Answer incoming calls/requests; clarify desired information, research, locate and deliver findings; engage in problem-solving and provide solutions.
  • Create and update standardized communication templates to communicate effectively with volunteers, parents and girls.
  • Update customer solutions database as needed
  • Set positive and welcoming atmosphere by greeting customers warmly, taking care of customer's needs where possible and referring customers to other staff members when needed.
  • Interact with other staff members in a positive way, providing support wherever possible.
  • Assist in accurate completion of girl and adult membership registration process, in putting data on system, so that statistical information can be used and extracted.
  • Perform administrative task list, as designated by regional office.
  • Participate and contribute to the development function of the council.
  • Complete other related duties as assigned by supervisor.
  • In keeping with our commitment to the Girl Scouts Law and Promise, our council places particular emphasis on teamwork, investment in the success of the organization, and commitment to each other. To align with those values, we expect that all team members will actively engage in 'all call' endeavors as announced by the organization periodically. There are times throughout our year when the work of other departments becomes heavy and/or critically timely. In the spirit of teamwork, it is our requirement that requests for assistance be met with collaborative enthusiasm by all team members. Examples may include but are not limited to-membership recruitment/renewal campaigns and efforts, product program logistics and support to include cookie cupboards and volunteer assistance, volunteer appreciation and engagement, retail inventory and delivery (among regional offices), program signature event participation, and support, and property maintenance/improvement as requested.


SUPERVISORY ACCOUNTABILITIES

Staff: None

Committee(s): None


CULTURAL EXPECTATIONS

Empathy - Approaches others with a service mindset. Offers humility and inspires trust. Trusts the good intentions of others. Takes time with people. Offers respect and kindness to all. Actively listens without judgement. Offers positive alternatives to challenging situations.


Possibility Thinking - Demonstrates eagerness to learn new things. Sees opportunity in ambiguity, change and transition. Displays flexibility in thinking. Explores alternatives before acting. Takes on challenging tasks. Respectfully offers collaboration with an openness to other's ideas.


Innovation - Knows the business. Thinks in unique and independent ways. Communicates ideas effectively. Learns from smart risk taking and failure. Pursues a standard of excellence.


Courageous Leadership - Works for the good of the whole. Works collaboratively with all. Maintains personal integrity. Resolves conflicts constructively. Helps others to grow and develop. Involves others in decisions affecting them.


KNOWLEDGE AND CREDENTIAL QUALIFICATIONS

Required

  • Bachelor's degree in marketing, public relations, communications, or a related field preferred or at least 3 years knowledge and/or experience in a related field
  • Demonstrated customer service skills
  • Experience building and leveraging relationships to increase customer base
  • Valid driver's license and safe driving record

Preferred

  • Knowledge of Girl Scout Leadership Experience
  • Proficient in data entry and analysis
  • Demonstrated experience in successful project management

ABILITY AND SKILLS QUALIFICATIONS

  • Strong interpersonal skills with the ability to establish effective working relationships with other staff members, visitors, volunteers and the general public via telephone, email and in person.
  • Planning and organizational skills with attention to details.
  • Ability to accurately enter data within department stated guidelines.
  • Must be able to work in a fast-paced work environment with ability to multi-task while maintaining composure.
  • Proficient level of experience with Microsoft Excel, Word, Outlook, and POS systems.
  • Work requires normal physical effort for primarily an office environment; some physical effort in handling of materials or boxes and tools or equipment of up to 25 pounds in non-strenuous work. Some periods of continual standing or walking may be required. Regular and prompt attendance required.
  • Ability to operate other office machines such as fax, calculator, and business telephones.
  • Subscribes to the principles of the Girl Scout Movement.
  • Knowledge of Girl Scout Program Emphasis and Delivery Systems.
  • Strong human relations skills and have ability to work well with people of diverse backgrounds.
  • Unequivocal commitment to pluralism.
  • Demonstrated ability to successfully manage multiple priorities, work independently, and meet deadlines.
  • Excellent leadership qualities which include the ability to collaborate, to organize and to work effectively while using creativity in problem solving.
  • Excellent written and oral communication skills.
  • Ability to exercise good judgment.

HOURS AND TRAVEL

  • Flexible schedule, including nights and weekends
Girl Scouts – Diamonds of Arkansas, Oklahoma and Texas
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Follow Jobs:
  • Follow Our Jobs On Facebook
  • Share This Page
.
logo En Espanol Join Contact Forms and Documents Calendar Shop About Events Volunteer Cookies Camp and Properties Our Council Give